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General FAQ

  1. Could I buy the OKI printer locally?

  2. Do you have regular size paper?

  3. Do you offer price breaks for large volume purchases?

  4. Do you offer same-day shipping?

  5. Does every type of laser printer work with your transfer paper?

  6. Does your paper work with inkjets?

  7. How is the durability/wash ability?

  8. TheMagicTouch USA (TMT) Return Policy


  1. Could I buy the OKI printer locally?


    Yes, you can buy an OKI locally. The difference is support; OKI printers purchased from TMT includes you having a liaison to the manufacturer.   If you buy your OKI locally we will assist you with printer settings and basic operational questions.   However, if you have a problem with the printer, e.g., a paper jam, a bad fuser, we cannot take your issue to OKI for you.



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  2. Do you have regular size paper?


    TheMagicTouch papers are only available in standard international paper sizes.
    A4 - 8.25" x 11.7"
    Legal -8.5" x 14"
    A3 - 11.7" x 16.5"
    * * * Custom sized paper may be available for large volume purchases.   Please call 1-888-349-2378 to request a quote.



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  3. Do you offer price breaks for large volume purchases?


    Yes, paper purchased by the case (10 boxes) is priced at a 5% discount.   Blanks are priced for unit sales and/or by the case.  Multiple cases receive additional discounts.



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  4. Do you offer same-day shipping?


    Yes! Orders for same-day shipping must be processed internally by 2 p.m. Central Time.  That means the order has to be taken by a salesperson and entered into our system by 1:30 p.m.  If the product is in inventory the order typically ships the same day.



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  5. Does every type of laser printer work with your transfer paper?


    The paper path, fuser access and user friendliness are key components of a compatible printer. TheMagicTouch papers do not work with every laser printer and therefore if a customer uses a printer that we cannot recommend, we cannot support any problems that may arise.   TMT papers work well with OKI printers and we have selected the c6150 as our standard system recommendation.  If customers use an OKI we can trouble shoot, and if necessary, escalate the issue to OKI.



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  6. Does your paper work with inkjets?


    The patented coating on TheMagicTouch paper interacts with toner elements only found in laser printers.  TMT paper does not work with inkjet printers.



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  7. How is the durability/wash ability?


    TMT transfer papers wash and wear very well.   Just follow the washing instructions recommended for the substrate.  It is not recommended to put any decorated textiles in the dryer.



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  8. TheMagicTouch USA (TMT) Return Policy


    Any return must first be assigned a Return Authorization (RA) number by TheMagicTouch USA.  This RA # must be visible on the outside of the shipping package.   A Return Authorization number will be valid for 30 days.  Please call 1-888-349-2378 to receive a RA.

    Equipment purchased from TMT may be returned at the customer's expense within 7 business days of receipt for a 50% restocking fee provided the equipment is found to be in good working order and in the original shipping carton.

    Boxes of paper may be returned at the customer's expense within 7 business days of receipt for a 30% restocking fee provided the box has not been opened.   No credit will be given for opened boxes and/or partial boxes of paper returned.
    MagiCut material, as ordered, may be returned within 7 business days of receipt for a 30% restocking fee.   For example, if a full roll (27yds) is purchased, the full roll must be returned.  It is not acceptable for only a portion of the roll to be returned.
    Blanks may be returned at the customer's expense within 7 business days of receipt for a 30% restocking fee if found to be in good condition.

    Please allow 30 days after the return has been reviewed and deemed acceptable to receive credit.  One of the following actions will be taken:  a credit will be issued to your account, a credit will be processed to the credit card used to make the purchase or a check will sent via US mail.



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